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NPOL privacy policy has been updated.

1. Introduction

Faber Futures Ltd (“Faber Futures” “we”, “us” or “our”) respects your privacy and we are committed to protecting it through our compliance with this privacy policy (“Privacy Policy”). We have created this Privacy Policy to inform you of our policies regarding the collection, use and disclosure of personal information and the choices you have associated with that information. This privacy policy was last updated 7th September 2024. 

This Privacy Policy applies to all personal information collected during any written, electronic, and oral communications or collected online or offline, which include:


● All web pages and websites that link to this Privacy Policy (the “Site”)
● Any mobile, web, console, desktop and other applications you download from this Site, which provide dedicated non-browser-based interaction between you and this Site.
● When you interact with our advertising and applications on third party websites and services, if those applications or advertising include links to this Privacy Policy.

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy. 

BY USING THIS SITE, YOU CONSENT TO THE COLLECTION AND USE OF THE PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY INCLUDING FOR TARGETED ADVERTISING THROUGH THIRD PARTY PLATFORMS. IF YOU DO NOT FEEL COMFORTABLE WITH ANY PART OF THIS POLICY, YOU SHOULD NOT USE OR ACCESS OUR SITE OR SERVICES.

2. Changes to our Privacy Policy

We may modify or amend this Privacy Policy at any time, without prior notice, and changes may apply to any Personal Information we hold about you, as well as any new personal information collected after the Privacy Policy is modified. We will notify users of any material changes (as determined by us) that we make to our Privacy Policy via our website or our partners’ (“Partner”) websites. You are also responsible for visiting this Privacy Policy from time to time to check for any changes. All changes are effective immediately when we post them, and they apply to all access to and use of the Site and our services (“Services”) from that point onward. If you use our Site or Services after we make changes to our Privacy Policy, you acknowledge and agree to the current version of the Privacy Policy. Notwithstanding any modifications we may make, any personal information and web browsing or tracking information collected by us from you will be treated in accordance with the Privacy Policy in effect at the time such information was collected, unless we obtain your consent otherwise.

We also may provide additional “just-in-time” disclosures or additional information about the data collection, use and sharing practices of specific Services. Such notices may supplement or clarify our privacy practices or may provide you with additional choices about how we process your personal information.

This Site is offered and available to users who are 18 years of age or older (except with parental consent). We do not collect or maintain personal information from people we actually know are under 18 years old (except with parental consent). Except with parental consent, if we obtain actual knowledge that a user is under 18 years old, we will use our best efforts to remove that person’s information from our database. If you are not 18 years of age or older and you do not have parental consent, you must not access or use our Services.

3. What Information Do We Collect?

We collect several types of information from and about users of our Services.

Account and Personal Demographic Information.

You must provide certain information to receive our Services (“Account Information”) when you register online, place an order for any of our products or services and/or subscribe to our newsletter. This information may include your name, email address, shipping address, phone number, credit card or other payment information, the password you create, date of birth, survey responses, and biological sex. Your account information also includes records and copies of any correspondence with you and details of any transactions you carry out through Services.

Computer, Device and Browsing Information.

As you interact with our Services (including our website or our Partners’ websites), we, and/or our Partners, may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and usage patterns. This data may include details like these:

  • Details of your visits to our Services and/or our Partners, which could include:

o the resources that you access and use on these Services;

o the external sites that referred you to our Services; and

o the external sites that you visited just after visiting our Services.

  • Information about your computer or device and internet connection, which could include:

o your IP address or other device ID;

o your operating system; and

o your browser or device type.

The information collected helps us, and/or our Partners to improve our Services. It also helps us to deliver better and more personalised features to you by enabling us, and/or our partners to recognise you when you return to our, and/or our Partners’ Services, by storing information about your preferences and customising Services according to your individual interests, and by administering a survey or other feature of Services. It also helps us, and/or our Partners to provide targeted advertising, estimate our audience size and usage patterns, and monitor the success of our marketing activities.

The technologies used for this automatic data collection may include cookies. You may refuse to accept browser cookies through your browser settings. However, if you select this setting, you may be unable to access certain parts of our, and/or our Partners’ Services. Unless you set your browser to refuse cookies, our, and/or our Partners’ system may issue cookies when you direct your browser to our Services.

4. How Do We Use Your Information?

Except as otherwise described in this Privacy Policy, we do not share your information with third parties without your consent, unless it is de-identified and/or aggregated data. Aggregated data includes data derived from personal information and data collected by us from other sources; in its de-identified or aggregated form, it does not identify or relate to any individual. We will use information that we collect about you or that you provide to us only as described in this Privacy Policy:

To provide and improve our Services. Your information is primarily used to present and provide Services to you.

This includes the following:

Processing your order, managing your account.

● providing you appropriate search results and personalised content;
● verifying your identity;
● recognising you when you return to Services;
● notifying you about updates or changes to Services or any services offered or provided through it; and
● providing you with information or services that you otherwise have requested.

To improve our Services or to develop new products and services, your information may be used as follows:

● to track your usage of Services;
● to administer a survey;
● to perform quality control and quality improvement activities;
● to conduct data analysis about audience size and usage trends;
● to conduct marketing campaigns and targeted online advertising; and
● to monitor the success of marketing activities.

5. When Do We Share Your Information?

We will share your Account Information and Self-Reported Information with our Partners only after you have authorised us to do so in connection with providing the Services. When you access a Faber Futures Ltd product or one of our Partner’s products, we will share the needed information with the Partner so that the Partner can fulfil your order. We enter into a written agreement with each Partner that requires the Partner to do the following:

● maintain the confidentiality and security of the Account Information and Self-Reported Information shared with them; and
● use the Account Information and Self-Reported Information only for the specific purposes that you have authorised.

We may disclose Account Information, Self-Reported Information, and information about your usage of our Services in the following circumstances unless otherwise legally compelled:

● To contractors, service providers, and other third party vendors we use to support our business (such as for payment processing and marketing), and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
● If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Faber Futures, our users or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may also disclose your personal information:

● To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of our assets, in which information held by us about our users is among the assets transferred. This Privacy Policy would continue to apply to information collected while it was in place.

We may publicly share descriptive statistics about aggregated data set/s, de-identified and aggregated Self-Reported Information, and usage of our, and/or Partners’ Services.

Other than as described above, we will never provide your information to anyone for any purpose under any circumstances.

6. Partnerships

To provide the Services, our software platform provider has partnered (or will partner) with certain entities and/or affiliates.  You grant us, our software provider, and other partners the right, power, and authority to act on your behalf to access and transmit your information for the purpose(s) outlined herein. You agree to your information being transferred, stored, and processed by our software provider and other partners in accordance with relevant and applicable privacy policies.

7. What Choices Do You Have About How We Use and Share Your Information?

Faber Futures uses cookies in a range of ways to improve your experience on our website, including: 

  • Functionality – Faber Futures uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. 
  • Advertising – Faber Futures uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address. Faber Futures may share limited aspects of this data with third parties for advertising purposes. We may also share data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. 

We strive to provide you with choices about the information you provide to us and our Partners. We have the following mechanisms to give you the following controls over your information:

Tracking Technologies and “Do Not Track.” You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website or our partners’ websites may not be accessible or not function in the proper way. We rely on third party ad networks to deliver relevant advertising messages on our behalf. Because we do not deliver or track online ads, we currently do not “listen” or respond to your selection of the “Do Not Track” option provided by your browser.

Advertising Networks. We work with advertising service providers that collect non-personally identifying information from you when you visit the Site and other websites, to show ads for our Services that we think may be of interest to you after you visit our Services. You can opt out of personalised advertising at any time.

Google Analytics and/or Meta and other advertising platforms. We may work with Google Analytics and/or Meta and/or other advertising platforms to better understand our audience and users, to improve our marketing campaigns, and to enhance our services. You can learn more about Google Analytics’ and/or Meta’s privacy choices or opt out at any time.

If we have sent you a promotional email or other informational email not related to your order or account, the email will have an “unsubscribe” feature that will allow you to opt-out of receiving future email distributions. You have the right at any time to stop Faber Futures from contacting you for marketing purposes or sharing your data with Partners. 

Sharing Information with Partners. We will not provide your relevant Account Information and Self-Reported Information to any Partner until you have agreed to allow the Partner to receive and use such information. Information that has been shared with a Partner based on your consent will be subject to that Partner’s privacy policy. It is important to review the privacy policies of our Partners so that you can make an informed choice about products you access and the information you share. To request removal of your Partner information storage and access, please refer to their specific policies or contact them.

8. What are your data protection rights? 

Faber Futures would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following: 

The right to access – You have the right to request Faber Futures for copies of your personal data. We may charge a small fee for this service. 

The right to rectification – You have the right to request that Faber Futures correct any information you believe is inaccurate. You also have the right to request Faber Futures to complete information you believe is incomplete. 

The right to erasure – You have the right to request that Faber Futures erase your personal data, under certain conditions. 

The right to restrict processing – You have the right to request that Faber Futures restrict the processing of your personal data, under certain conditions. 

The right to object to processing – You have the right to object to Faber Futures’ processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Faber Futures transfer the data that we have collected to another organisation, or directly to you, under certain conditions. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@normalphenomena.life. 

9. How Do You Access, Correct, or Remove Your Information?

In General. You may contact us to request access to, correct, or remove any personal information that you have provided to us and/or our Partners. We may not accommodate a request to change information if we believe the change would violate any law or legal obligation or requirement or cause the information to be incorrect. Information that has already been de-identified and/or aggregated (including aggregated data set/s) may not be retrievable or traced back for correction or removal from any database.

Account Closure. You may also close your account with us (“Account”) by contacting us. After you close your Account, we retain some Account Information in your account related to your Service history. This enables us to provide ongoing support regarding your prior Services, and is also necessary for accounting, audit, and compliance purposes. We may also retain backup copies and archival files of your information to satisfy our state and federal legal obligations or regulatory requirements.  However, we will not share your information with any Partner or third party, except for information that has already been shared with your consent.

Information that has been shared with a partner with your express consent will be subject to such partner’s privacy policy. If you choose to stop sharing your information with a given partner in your account settings or by contacting us, we will inform that partner of your request, but cannot guarantee that the partner will remove, de-identify or delete your information. You can request such removal, de-identification or deletion directly from the partner.

10. How Do We Keep Your Information Secure?

Your information is stored by Faber Futures and our essential Service providers and contractors such as Shopify Inc. who host our online e-commerce platform and allow us to sell our products and Services to you.

We limit access to your information to our employees and contractors who we believe need access to it to provide Services to you or to do their jobs. In addition, we put in place industry standard physical, technical, and procedural safeguards designed to secure your Account Information, Self-Reported Information, and any other personal information from accidental loss and from unauthorised access, use, alteration, and disclosure.

Although we take reasonable precautions, the transmission of information via the internet cannot be guaranteed to be 100% secure. We continue to evaluate and identify improved security techniques to protect your personal information. However, we cannot guarantee that your information will not be accessed, altered or lost through a breach of any of our physical and electronic safeguards. We also cannot guarantee a Partner’s ability to secure and protect your information. You should review each Partner’s privacy policy and security practices with care before you access their product.

11. How to contact us

If you have any questions about our Privacy Policy, the data we hold on your, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at support@normalphenomena.life

12. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Faber Futures has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Terms and Conditions

OVERVIEW

This website is operated by Faber Futures. Faber Futures offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy. For more details, please review our FAQ on Refunds, Returns & Exchanges, which can be viewed here.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our FAQ on Refunds, Returns & Exchanges, which can be viewed here.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall NPOL, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless NPOL and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@normalphenomena.life.

Gathering Lamp Limited Warranty 

This Limited Warranty applies to NPOL Original Gathering Lamp only “the product”. This Limited Warranty was last updated 7th September 2024.

1. What is covered? 

This Limited Warranty covers materials and workmanship only. This includes:

1.1 The return of the product to the manufacturer and return to the customer.

1.2 Where this is not possible—we will either replace or refund the product. In this case we will reuse and recycle the materials and components from the faulty product where safe to do so, and ensure safe disposal where necessary.
This limited warranty

  • is granted to the initial purchaser of the new product only.
  • is valid for purchases of NPOL Original Gathering Lamp on normalphenomena.life only, proof of purchase required.
  • is valid in the UK only.
  • is valid for 12 months from the date of purchase.
  • is valid for products used in a normal domestic environment and have been used and maintained in accordance with the user instructions. Unmodified from the purchased specification only.

2. What is not covered

2.1 General

  • General maintenance or the replacement of consumables as specified by Normal Phenomena of Life including but not limited to: charging cables.
  • Refurbished product.
  • Products where the product serial number or build code has been removed, erased, defaced, altered or made illegible.

2.2 Usage

  • Products that are the subject of a rental agreement.
  • Defects caused by use of the product for anything other than its intended use.
  • Defects caused by outdoor use.
  • Product that has been stored incorrectly (e.g. damp conditions or in direct sunlight).
  • Product stored or used in high humidity locations.

2.3 Modifications

  • Any unauthorised adjustments/modifications made to the product by a third party.
  • Performance or costs of any modification or adjustments which may be necessary to adapt the product to meet any local technical or safety standards which are applicable in the country in which the product is intended to be operated.
  • Any upgrading/improvement work required as a result of legislation, (Health and Safety or otherwise) or to meet current standards.

2.4 Damage/Wear and tear

  • Damage caused by theft, tampering, neglect, malice, act of god, misuse, accident, fire, flood, explosion, lightning, storms, frost or other bad weather conditions.
  • Accidental damage, e.g. if the product has been dropped, this type of damage is normally covered by a household contents insurance policy.
  • Any deterioration of the product due to wear and tear including all surfaces and all other externally exposed parts that could be scratched or damaged in normal use.
  • Cosmetic damage such as trim, scratches, dents, corrosion or colour where the function of the product is unaffected.

2.5 Costs

  • Any reasonable costs if once inspected no fault is found with the product.
  • Any consequential losses financial or otherwise, or any loss over and above the purchase price of the original item.

3. Claims – to initiate a claim

Please email our support@normalphenomena.life, with a brief description of the fault, quoting your order number, model number, the serial number / batch code, and date of purchase.

4. Terms and Conditions

  • The warranty period will commence from the date of purchase, for the initial registered purchaser.
  • The warranty is non-transferable and applies to the first purchaser of the product only.
  • The customer is required to provide their original proof of purchase, such as the receipt or invoice. This may be used to validate the date of purchase in respect of any warranty claims.
  • The customer may be required to pay any costs of returning the product to Faber Futures or the manufacturer. If Faber Futures subsequently confirms that the returned product contains defects attributable to the company, the reasonable costs of re-delivery incurred by the customer will be refunded. Faber Futures will pay the cost of delivering any repaired or replaced product back to the customer.
  • Warranty support only applies to new products purchased directly from normalphenomena.life
  • Faber Futures will not accept or reimburse the costs of any third party who undertakes any work carried out on the product or fits parts.
  • All claims under this warranty shall be managed through support@normalphenomena.life
  • Faber Futures reserve the right to offer a replacement product in lieu of a repair. The replacement may be a new or repaired item. A repaired or replaced product will continue the original warranty period.
  • All defective parts or products, which have been replaced by Faber Futures during the warranty period, shall become the property of Faber Futures.
  • The claimant agrees to provide photographic evidence if required.
  • Services performed by Faber Futures or manufacturer in rectifying damage or defect caused as a result of any excluded conditions shall be subject to additional charges for labour, transportation and parts.
  • Faber Futures shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claim(s) including, without limitation, to require further verification as to the identity, and other relevant details of a claimant and/or the verification as to their qualifying purchase.
  • Faber Futures shall not be liable for any interruption to this warranty whether due to force majeure or other factors beyond their control.
  • Faber Futures reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of this warranty, in whole or part without prior notice or compensation.
  • These terms and conditions are governed by the laws of England and Wales and come under the exclusive jurisdiction of the English courts.
  • Any changes to the warranty conditions will be posted to normalphenomena.life and will take effect immediately.
  • The decision of Faber Futures in respect of this warranty is final.

5. Repairs outside of Warranty 

Where products are designed for repair, reuse and recycling, we aim to ensure that products, materials and components are kept in use for their intended lifetime, at their highest value.

To access additional repair services for your product outside of warranty, please reach support@normalphenomena.life.

Please do not dispose of the lamp yourself. Once the Gathering Lamp reaches the end of life, NPOL will collect it and seek to put all the different components back into material value chains. Contact us at support@normalphenomena.life to arrange a collection for disposal.